Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Your refund should be processed within 3 to 5 business days following its receipt. Keep in mind that processing times may vary among banks, often requiring 24 to 48+ hours to complete.
Unfortunately, topo engraving is not refundable.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International Shipping Policy
By ordering from us, you agree to the following terms and conditions. International customers are responsible for all costs related to shipping, including return shipping, duties, taxes, and any other fees required for delivery to your country.
We may not ship to every country. If you’re unsure, please contact us before placing an order.
Terms for International Orders
To proceed with an international order, you must agree to the following:
- You will pay all shipping costs for the order.
- You will pay all taxes, duties, and customs fees required in your country.
- We are not responsible for lost, stolen, or seized items and cannot issue refunds in these cases.
- You are responsible for all return shipping costs, including those for exchanges, warranty work, or any other returns.
Customs Declarations
We comply fully with national and federal laws for customs documentation:
- We will not falsify customs forms or undervalue items.
- We will accurately list all items and their value on customs paperwork.
If you believe your items may be seized at customs when declared correctly, please reconsider placing your order.
